1. Returns Policy
We want you to be completely satisfied with your purchase through our retail concierge online service. If you are not satisfied with your order for any reason, you may return the items for a refund, store credit, or exchange, subject to the terms outlined below:
2. Eligibility for Returns

• To be eligible for a return, items must be unused and in the same condition as received.
• Items must be in their original packaging with all tags attached.
• Returns must be initiated within 30 days of receiving the order.

3. Return Process

• Contact our customer service team contact form to initiate the return process.
• Clearly state the reason for the return and provide your order number.
• Our team will guide you through the return process, providing necessary instructions and a return authorization if applicable.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service to ensure the safe return of the items.

5. Refunds

• Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment within 5 business days.

6. Store Credit

• In lieu of a refund, customers may choose to receive store credit for the returned items.

7. Exchanges

• Exchanges are subject to product availability. If the desired item is not available, a refund or store credit will be offered.

8. Non-Returnable Items
Certain items are non-returnable, including:

• Personalized or customized items.
• Perishable goods.
• Gift cards.

9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, including return shipping costs.
10. Cancellation of Service

• If you choose to cancel the retail concierge service before the purchase is made, a full refund will be issued.
• Once the purchase is made, standard return policies apply.

11. Amendments to the Policy
We reserve the right to amend this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting on the website. It is the customer's responsibility to review the policy periodically.
This Returns and Refunds Policy is part of the Terms and Conditions of our retail concierge online service. By using our services, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact our customer service team for assistance.